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Last Updated: Sep 2009
Last Updated: Sep 2009
Stepping Up to ISO 9004:2000 contains a comprehensive overview of ISO 9004:2000's components, including:
- Setting strategic direction and implementing action plans
- Focusing on the customer
- Focusing on resource management
- Assessing and managing risk
- Focusing on product realization
- Focusing on measurement and analysis
- Focusing on continual improvement
- Benchmarking
- Applying project management techniques to achieve continual improvement
About the Author
Russell T. Westcott is president of R.T. Westcott & Associates, a consulting firm that assists clients with strategic planning, the ISO 9001/9004 quality management system implementation and registration process, the application of lean manufacturing and benchmarking as well as qualifying under Baldrige-type criteria. He's a fellow of the American Society for Quality and an ASQ Certified Quality Manager. Westcott serves on several committees of ASQ's Quality Management Division.
- Setting strategic direction and implementing action plans
- Focusing on the customer
- Focusing on resource management
- Assessing and managing risk
- Focusing on product realization
- Focusing on measurement and analysis
- Focusing on continual improvement
- Benchmarking
- Applying project management techniques to achieve continual improvement
About the Author
Russell T. Westcott is president of R.T. Westcott & Associates, a consulting firm that assists clients with strategic planning, the ISO 9001/9004 quality management system implementation and registration process, the application of lean manufacturing and benchmarking as well as qualifying under Baldrige-type criteria. He's a fellow of the American Society for Quality and an ASQ Certified Quality Manager. Westcott serves on several committees of ASQ's Quality Management Division.
A Practical Guide for Creating a World-Class Organization
Congratulations. Your organization is registered to ISO 9001. Guess what? You've just taken the first step in your continual improvement journey. The next step is to step up to world-class status. More than 500,000 organizations around the world have registered their quality management systems to one of the ISO 9000 series standards. How will yours be different? ISO 9004:2000 is an excellent guide to moving beyond the bare basics outlined in ISO 9001:2000.
Author Russell T. Westcott shares the inside secrets to making the most of your quality management system by implementing an ISO 9004:2000-based system. He provides a map of the steps to follow to achieve world-class status.
Congratulations. Your organization is registered to ISO 9001. Guess what? You've just taken the first step in your continual improvement journey. The next step is to step up to world-class status. More than 500,000 organizations around the world have registered their quality management systems to one of the ISO 9000 series standards. How will yours be different? ISO 9004:2000 is an excellent guide to moving beyond the bare basics outlined in ISO 9001:2000.
Author Russell T. Westcott shares the inside secrets to making the most of your quality management system by implementing an ISO 9004:2000-based system. He provides a map of the steps to follow to achieve world-class status.
